My husband and I loved this hotel. He is 87 and I am 75 so it might seem like an unusual choice for us. The check-in desk is on the 3rd floor and there is no elevator. But we were game for the climb. My husband went up first and we received a great Portuguese welcome. Young adults came down and carried our bags upstairs to our room for us. They refused to accept any tip for the service. Instead, we were treated like respected grandparents/aunt and uncle. Our room was beautifully clean and had an amazing view of Porto from the Vila Nova de Gaia side of the Rio Douro. When we were getting ready to leave the next morning, the staff was a bit concerned that we had not ordered a custom breakfast from their menu, and instead chose sliced fruit and their wonderful brown bread with butter, and coffee. (We were having a traditional Portuguese lunch with our daughter and her husband in the early afternoon and you know what that means!) When it was time to leave the hotel, young people again carried our bags downstairs, and once again, refused a tip for their service. We highly recommend this hotel for those who love something fun and different and can manage a stair climb for a wonderful view of Porto.