2/10 Poor
Sep 26, 2024
Bad Service, Dirty, Smelly and Major Reno needed
The property suffers from being too close to the beach. The beach is dirty, filthy, smelly and and full of waste. The stench can be smelled in the rooms. The second issue with this hotel is that it-s in desperate need of a renovation. doors not working, woodworks frames are chipped and look like about to fall of, floors looks tired, paintings looks ordinary and sorry. The 3rd issue is staff moral, apart from one or two staffs that were helpful, the rest especially during morning breakfast in the restaurants looks completely uninterested in their job or customers, they just ignore you and play on their phone while you have to approach and ask them for the basics. Housekeeping knocks on your room door at 8am while you're fast asleep and keep knocking until you wakeup and tell them to come back later. basic "Do Not Disburb" notice cards is not available in the room to allow you put on the external of the door to prevent this from happening. If you order room service from the room, the restaurant downstairs will respond but their menu is rubbish. To have food from the top (5th) floor restaurant, you have to go upstairs, make the order physically then return to your room. when they bring it to your room it's the food tray will travel on someone's shoulder "openned" all the way. No matter how much I complain that it's not hygienic the bring food to my food without any protective covering on the tray, the staff just look at me as if I'm talking gibberish, walk away. A nightmare
Olugbemiga
Olugbemiga, 8-night business trip
Verified Hoteles.com guest review
