Unsatisfactory experience my partner and I had during our stay here from the 13 th to the 15 th July. We booked our stay through Expedia and expected a relaxing and enjoyable visit, but unfortunately, our experience was far from pleasant.
Upon arrival after a 6.5-hour drive from Newcastle, we were greeted with a notice on the external board informing us that the hotel was closed to the public due to an event. This information was not communicated to us at the time of booking or prior to our arrival. When we inquired if this restriction applied to hotel guests, the receptionist confirmed that it did. This effectively confined us to our room for the evening, as we had our dog with us and could not spend the entire evening out at local restaurants or pubs.
Additionally, the checkout process was highly unprofessional and inconvenient. On the morning of our departure, I asked if we could leave our bags in bar until we retrieved our car, as there was no parking available on the premises. The manager agreed and instructed us to drop our keys in the night door box and leave our items in the room, assuring us that he would let us back in to retrieve them.
However, when we returned at 10:50 AM, just ten minutes before the checkout time, we found the pub doors locked. Repeated calls to the mobile number on the door and the pub's landline went unanswered, leaving us stranded in the rain. We were finally able to enter when another guest happened to open the night door.