1. hotels.com charged me immediately even though it says free cancellation until the day before check-in
2. hotel wants to charge me again upon arrival. they checked but then wanted to charge me the following day, again and again. I have to explain every time. they asked me to sign something which turned out to be the payment they finally received from hotels.com. very confusing
3. no cleaning throughout my five day stay; dust bin emptied only once, they left a bottle of water in the room some day, but some day no. they also don't make your bed. I don't know why they come into the room if they don't do anything
4. blood stain on bed sheet and towels; hair dryer broken, TV only works on one night
5. bath tub almost blocked. took ages to drain the water. tap water is not clean. a coat of dust left in the tub after shower.
6. air-con system not switched on despite 30c. I complained, they just kept saying ok ok, but the air-con never works
7. very noisy when you open the window for some fresh air. people gathering downstairs every night singing, chatting, laughing even after midnight
8. airport transfer costs USD25 which is more than double the price of a taxi
9. the only thing good about this hotel is the location, just a few steps away from the main square, good restaurants along the street. breakfast has a few choices, continental, english, cereal etc