The elevator was out. Even though there were two able men looking to be employees chatting with receptionist at desk, there was no offer to help carry our luggage upstairs. After getting settled in room, we realized that we weren’t able to change channels on tv. The receptionist was very aware of the problem when I went downstairs to talk to her. She responded, “yes, that’s one of the rooms that is having problems with the tv”. She made it sound that it’s been a problem for a while.?? I asked for another room, so we then repacked and moved up another floor. There are not many hotels in this area, and the next town is many miles away, so you’re kind of stuck!