The hotel was adequate for a couple nights sleep, well not full sleep, but it was clean enough to lay our heads and be a base camp. The chap that checked us in was friendly, polite, smiled, showed us to our room and even carried the large suitcase which we did not ask for, but was a lovely touch. The room was big enough for what we needed, clean enough, only downside was one pillow per person, so sleep did not come easy and a lot of broken sleep even for the kids. Take an extra pillow if you need more than one. The hotel is in a fab location, tram stop right outside if you dont want to do much walking, however, the longest walk was only about 30 minutes to south pier, but then we do have 2 younger children who like to stop at all the shiny things. To summarise, clean room, friendly receptionist, not overly comfy for a full night sleep, great location to see and do so many things.