2/10 Mediocre
26 de marzo de 2025
Bad experience
When reached to the property around 7pm the reception desk was empty. When we waited for few min, a security person came and we enquired about the check-in but he was unable to assist, simply said go right and he went back without any concern if we are able to do check-in or not.
Then we enquired about breakfast but again this person just said 'No breakfast facilty' whereas while booking it was mentioned on the website of Hotels.com that breakfast facility is available for PLN60.
Next day we did check out and wanted to store our luggage for few hours but the front desk person said he is not allowed to store any luggage while the website had clearly mentioned about availability of luggage storage.
Overall it was a breach of trust from Hotels.com. They should verify whatever they announce on the website,
Ajay
Ajay, viaje de negocios de 1 noche
Opinión verificada de un huésped de Hoteles.com